How we collect, use and protect information on the 3-GEE Distributor Portal
3-GEE Distributor Portal · B2B Customer Ordering Portal
Last updated
July 2026
Document version
1.1
Operator
C-108, Sector 2, Bawana Industrial Area, Delhi – 110039
CIN: U51909DL2010PTC210020 · GSTIN: 07AAGCM8466K1ZV
Marine Switchgear Private Limited operates the 3-GEE Distributor Portal, including the website, Android application and iOS application through which authorised business customers may browse products, place and manage orders, receive dispatch updates, communicate with us and access related services.
In this Privacy Policy, “3-GEE”, “we”, “us” and “our” refer to Marine Switchgear Private Limited.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data and commercially confidential business information relating to users of the 3-GEE Distributor Portal.
We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 as and when the relevant provisions become applicable, the Information Technology Act, 2000 and other applicable laws and regulations.
This Privacy Policy should be read together with the Terms & Conditions and Terms of Service made available through the Portal.
We do not sell personal data.
Personal data is used only for the purposes described in this Policy.
This Policy applies to:
Together, these persons are referred to as “you”, “your”, “Business Customer” or “Authorised User”, as the context requires.
This customer-facing Privacy Policy does not govern the processing of personal data relating solely to our employees, workers, administrators, managers, packers, sales personnel, contractors or other internal operational users in their employment or engagement capacity. Such processing may be covered by separate internal privacy notices and policies.
“Portal” means the 3-GEE website, distributor ordering portal, mobile applications and related customer-facing digital services operated by us.
“Personal data” means data about an individual who is identifiable by or in relation to such data.
“Business information” includes information concerning a business entity, such as its name, GSTIN, billing address, delivery address, pricing, order history, business terms and distributor status.
Business information that does not identify an individual may not constitute personal data. However, it is treated as commercially confidential information under our contractual terms and internal controls. Where business information also identifies an individual, we treat it as personal data under this Policy.
We collect only information reasonably necessary to operate the Portal, manage our business relationship, fulfil orders and comply with applicable law.
We may collect:
We may collect:
We do not ordinarily request an Aadhaar card, biometric data, health information or a separate PAN document.
PAN-related information may nevertheless be processed where it forms part of a GST certificate, tax record, invoice, legally required verification document or other statutory business record.
We may collect:
We may collect or generate:
Card, UPI, net-banking and similar payment credentials are processed by the relevant payment gateway or banking provider. We do not directly store full card numbers, CVV numbers or payment-account passwords.
We may collect communications made through:
This may include:
We do not record telephone calls unless you are specifically informed that a call is being recorded.
Where you choose to upload a voice note or photograph, we process it for purposes such as:
You should not upload photographs, recordings or documents containing personal data of another person unless you are authorised to provide that information.
When you use the Portal, we may automatically collect:
We do not use individual screen-session recordings unless this Policy is updated and appropriate notice or consent is provided.
We may derive an approximate city, state or region from an IP address for:
We do not collect precise GPS location through the Portal unless a future feature specifically requires it and you are separately informed and asked for permission.
The mobile application may request the following permissions:
Optional permissions may be disabled through your device settings. Disabling a permission may prevent the related feature from functioning.
We may receive information from:
We use personal data and business information for the following purposes.
We may send:
These communications may be sent through WhatsApp, SMS, email, telephone, push notification or an in-app notice.
We use information to:
We use information to:
We may use usage, diagnostic and aggregated information to:
We may process information for:
We send promotional information about products, schemes, offers, launches and reorder opportunities only where:
Marketing consent is separate from acceptance of the Terms or use of the core ordering service.
We process personal data only for lawful purposes.
Depending on the nature of the processing, we may process personal data:
Where processing is based on consent, you may withdraw that consent through the methods stated in this Policy.
Withdrawal of consent will not affect processing lawfully completed before withdrawal. It may, however, prevent us from continuing an optional feature or service that reasonably requires the relevant information.
Withdrawal of marketing consent will not affect transactional or service-related communications.
The Portal may automatically perform routine operational activities, including:
We do not intend to make a material decision concerning account approval, customer status, credit terms, credit limits or order holds solely through automated processing.
Material decisions in these areas are subject to review or approval by authorised personnel.
We disclose information only where reasonably necessary for the purposes stated in this Policy.
Personal data and business information may be accessed by authorised:
Access is provided according to role and business need.
We share necessary payment and transaction information to:
We may share limited information such as:
This information is shared for dispatch, delivery, shipment tracking, proof of delivery and resolution of delivery-related issues.
We may use WhatsApp Business, SMS, email, cloud-telephony and push-notification providers to send:
We may use service providers for:
Analytics providers may process usage events, device information and pseudonymous identifiers on our behalf.
We use such services for application measurement, security and improvement and not for the sale of customer personal data.
Information may be disclosed to legal, tax, accounting, insurance, audit and other professional advisers on a need-to-know basis and subject to appropriate confidentiality obligations.
We may disclose information where required by:
Information may be transferred as part of a merger, acquisition, restructuring, financing, transfer of business or sale of assets.
Where reasonably practicable, affected users will be informed of a material change in the organisation responsible for their personal data.
Where a service provider processes personal data on our behalf, we seek to require the provider to:
We currently do not share personal data with a group company or affiliate because we do not have any such group company or affiliate. This Policy will be updated if that position changes.
We retain personal data only for as long as reasonably necessary for the relevant purpose, contractual relationship, security requirement, dispute or legal obligation.
Indicative retention periods are set out below.
Retained while the account remains active and ordinarily for up to three years after account closure or the last business transaction, where required for account history, support, disputes, fraud prevention or legal claims. Information will be deleted earlier where appropriate and legally permissible.
Active credentials and authentication tokens are disabled or invalidated following account closure. Security and authentication logs may be retained separately for the period stated below.
Retained for the duration of the business relationship and thereafter for the period required for tax, corporate, audit, dispute-resolution and other legal purposes.
Retained for up to eight financial years or for a longer period where required in connection with GST, taxation, corporate records, accounting, audit, investigation, litigation, recovery proceedings, or another legal requirement.
Retained during the customer relationship and ordinarily for up to eight financial years after the relevant transaction, payment or account closure where required for accounting, recovery, audit, disputes or legal claims.
Retained for three years after resolution or for the applicable warranty period plus three years, whichever is later, unless longer retention is required for a dispute or legal proceeding.
Retained for the period applicable to the related order, support request, warranty claim or dispute. Files that are no longer reasonably required may be deleted earlier.
Marketing preferences are retained until you opt out or the relevant account is closed. A minimal suppression record may be retained after opt-out to ensure that marketing communications are not restarted unintentionally.
Ordinarily retained for twelve months, unless a longer period is reasonably necessary to investigate misuse, a security incident or a legal claim.
Records of consent, withdrawal, notices and privacy-rights requests may be retained for as long as reasonably necessary to demonstrate compliance and resolve disputes.
Rolling backups may be retained for up to ninety days. Deletion from active systems may therefore not immediately remove information from an existing backup. Backup copies are protected and are deleted or overwritten according to the backup cycle.
After the relevant retention period, information is securely deleted, anonymised or de-identified, unless further retention is required under applicable law.
Subject to applicable law and relevant exemptions, you may request the following.
You may request:
You may request correction of inaccurate or misleading personal data and completion or updating of incomplete or outdated personal data.
Certain profile information may also be updated directly through the Portal.
You may request erasure of personal data that is no longer required for the purpose for which it was processed.
We may retain information where necessary for:
Where information cannot be erased, we will explain the reason where required.
You may withdraw consent for processing that is based on consent.
Withdrawal will not affect processing already completed before the withdrawal.
You may opt out of marketing communications by:
You may raise a grievance concerning:
Where provided under applicable law, you may nominate another individual to exercise your rights in the event of your death or incapacity.
After using our grievance process, you may approach the Data Protection Board of India through the procedure made available under applicable law, when such procedure is applicable and available.
You may submit a request:
Your request should include:
To protect customer accounts, we may verify a request through:
We will not ordinarily request a government identity document. Where additional verification is reasonably necessary, unnecessary information may be redacted and the verification copy will not be retained longer than required.
We aim to:
A complex request may take longer where permitted by law. In such a case, we will provide an update.
Cookies are small text files stored on a device when a website is used.
Similar technologies may include:
Used for login, authentication, session security, fraud prevention, cart persistence and core Portal functions.
Indicative duration: session-based or up to thirty days.
Used to remember language, display mode, sidebar state, customer preferences and draft-related settings.
Indicative duration: up to one year.
Used to understand feature usage, application performance, errors, aggregated navigation patterns and service improvement.
Indicative duration: up to two years, subject to the configuration of the relevant provider.
Used only where enabled and permitted for measuring campaigns, managing marketing preferences and understanding responses to scheme or product communications.
Indicative duration: up to one year.
When you first access the web Portal, you may be offered the following choices:
Strictly necessary technologies remain active because they are required for login, security and ordering.
Analytics and marketing technologies remain disabled unless the relevant permission has been provided, where consent is required.
Cookie choices may be changed through the Cookie Preferences link available in the Portal.
Comparable application controls may be provided through mobile-app settings.
Blocking strictly necessary technologies may prevent login, cart or ordering functions from operating. Refusing analytics or marketing technologies will not prevent use of the core ordering service.
Transactional and service communications may include:
These communications are necessary to operate an active account and fulfil orders. You may not be able to opt out of them while the relevant account, transaction, payment or support request remains active.
Marketing communications may include:
You may opt out of marketing without affecting transactional communications or your ability to place orders.
SMS communications are sent through applicable registered channels where required under telecommunications regulations.
We use reasonable technical and organisational safeguards designed to protect personal data against:
Safeguards may include:
No electronic system is completely secure. You are responsible for:
Where a personal-data breach occurs, we will take reasonable steps to:
The Portal is intended exclusively for business users who are at least eighteen years old.
We do not knowingly create accounts for or collect personal data directly from children.
If we become aware that personal data of a child has been collected through the Portal without appropriate authorisation, we will take reasonable steps to delete it unless retention is required by law.
A parent, guardian or other person who believes that a child’s personal data has been provided should contact us using the details in Section 16.
Our primary operational systems may be hosted in India.
Some service providers, including cloud, communication, analytics, authentication, application-distribution or technical-support providers, may process or store information outside India.
Where cross-border processing occurs, we seek to apply appropriate contractual, organisational and technical safeguards and comply with restrictions, conditions or requirements imposed under applicable Indian law.
The exact location of processing may depend on the infrastructure used by the relevant service provider.
You should:
You are responsible for ensuring that persons using your business account are properly authorised.
For privacy requests, grievances and Portal-related privacy queries, use the contacts below.
Authorised Grievance Officer
Authorised Grievance Officer · Marine Switchgear Private Limited
Phone
08068863181Address
C-108, Sector 2, Bawana Industrial Area, Delhi – 110039
General privacy or Portal-related queries
Phone
08068863181We aim to acknowledge grievances within forty-eight hours and provide a substantive response or reasoned update within thirty days.
We may update this Privacy Policy to reflect:
The updated Policy will be published through the Portal with a revised version number and date.
Where a change materially affects the categories of personal data collected, purposes of processing, information sharing, retention periods or user rights, we may provide advance notice through:
Where required, we will request fresh consent before beginning materially different consent-based processing.
This Privacy Policy is issued in English.
A Hindi or other translated version may be provided for accessibility or reference. Where legally permissible and where there is an inconsistency between translations, the English version will prevail.
Consent notices and important privacy information may be provided in additional languages where required under applicable law or supported by the Portal.
