Warranty coverage, eligible returns and refund terms for the 3-GEE Distributor Portal
3-GEE Distributor Portal · Effective from July 2026
Last updated
July 2026
Warranty period
12 months
Version
1.1 · Effective July 2026
Operator
C-108, Sector 2, Bawana Industrial Area, Delhi – 110039
CIN: U51909DL2010PTC210020 · GSTIN: 07AAGCM8466K1ZV
This Warranty, Returns & Refund Policy sets out the terms under which Marine Switchgear Private Limited provides warranty coverage, accepts returns and processes refunds for eligible electrical accessory products purchased through the 3-GEE Distributor Portal.
In this Policy, “3-GEE”, “we”, “us” and “our” refer to Marine Switchgear Private Limited.
“Portal” means the 3-GEE Distributor Portal available through 3gee.in and its Android and iOS mobile applications.
“Business Customer”, “you” and “your” mean an authorised distributor, dealer, wholesaler, retailer or other business customer purchasing Products directly from us through the Portal or another approved ordering channel.
“Product” means an electrical accessory manufactured, marketed or supplied by us.
“Invoice” means the tax invoice issued by Marine Switchgear Private Limited for the relevant Product.
“Working Day” means a day on which our office is operational, excluding Sundays and declared public holidays in Delhi.
This Policy forms part of our Terms & Conditions and Terms of Service.
For matters specifically relating to warranty, eligible returns and refunds, this Policy will prevail over any inconsistent general provision in the Terms & Conditions. The Terms & Conditions will apply to all other matters, including ordering, payment terms, delivery, risk transfer, credit arrangements and account use.
Nothing in this Policy excludes or limits a right or liability that cannot lawfully be excluded or limited.
Part A
Warranty
Unless a different warranty period is expressly stated on the relevant Product, packaging, Invoice or authorised Product literature, Products are covered by a limited manufacturer’s warranty for twelve months from the Invoice date.
The warranty covers a manufacturing defect in the Product that:
The contractual warranty under this Policy is provided to the Business Customer that purchased the Product directly from us.
The Business Customer must ordinarily provide:
A retailer or end user who purchased the Product from a Business Customer should ordinarily submit the contractual warranty claim through the Business Customer from whom the Product was purchased.
This claim-routing arrangement does not restrict any direct statutory right, safety remedy or product-liability remedy that may be available against us under applicable law.
Subject to inspection and the terms of this Policy, eligible defects may include:
The existence of a fault does not by itself establish that it is a manufacturing defect. We may examine the Product, installation details, connected load, wiring conditions, photographs, batch information and other available evidence.
Products that are required to comply with mandatory BIS certification requirements are manufactured and supplied in accordance with the applicable Indian Standard and valid licence applicable to the relevant Product and model.
Where applicable, the Standard Mark, licence number and relevant standard details will appear on the Product, packaging or authorised Product literature.
No statement in this Policy should be interpreted as representing that every Product category is subject to the same certification requirement.
Fire, burning, overheating, charring or melting is not automatically treated either as a manufacturing defect or as an excluded claim.
Such a claim will be investigated based on available evidence.
Warranty coverage will not apply where the fire, burning, overheating or melting resulted from an external cause, including:
Where the available evidence reasonably indicates that a manufacturing defect, design defect, deviation from specification or inadequate Product instruction may have caused or contributed to the incident, we will assess the claim under this Policy and applicable law.
For a fire, burning, overheating or melting incident, you must, where reasonably possible:
Products or components relevant to a safety incident must not be destroyed or disposed of until we confirm that inspection or evidence preservation is no longer required.
The warranty does not cover a failure or damage caused by:
Damage caused by an incompatible, defective, incorrectly rated or non-compliant connected component is excluded.
The mere fact that a Product was connected to a non-3-GEE component does not by itself invalidate the warranty.
The warranty does not cover:
A cosmetic discrepancy existing at delivery must be reported within the period stated in Part B.
The warranty does not cover normal deterioration arising from:
A claim may be rejected where a batch code, identification mark or Product label has been deliberately removed, altered or made illegible and the Product cannot otherwise be reliably verified.
The contractual warranty may be refused where:
Products used outside India are not covered unless international use or export warranty coverage was expressly agreed in writing.
Unless required by applicable law or expressly accepted by us in writing, the warranty covers the Product remedy itself and does not cover:
A warranty claim may be submitted through:
You should provide:
A warranty claim must relate to a defect that became apparent within the warranty period.
Where the defect becomes apparent near the end of the warranty period, the claim should be submitted promptly and ordinarily no later than thirty days after discovery.
We may request additional information where the evidence supplied is incomplete.
The assessment timeline may begin only after the reasonably required information has been received.
We may require the affected Product to be returned for:
You should not send a Product until return instructions have been provided.
We will aim to complete an initial assessment within ten Working Days after receiving a complete claim.
Where physical inspection is required, we will aim to complete the inspection within twenty-five Working Days after receiving the Product at our premises.
Complex technical, safety or batch investigations may require additional time. Where this occurs, we will provide a status update.
Where a manufacturing defect is confirmed, we may provide one or more of the following remedies:
We will take account of Product availability, the nature of the defect, the affected quantity, the age of the Product and your reasonable preference.
Where the original Product is discontinued or unavailable, we may provide:
Where a claim is rejected, we will provide the principal reason for rejection.
You may raise a grievance under Clause 22.
Warranty decisions will be made reasonably and on the basis of:
Where we identify a manufacturing or safety issue affecting a particular batch or production run, we may:
Where a Product recall or safety notice is issued, you must:
For an official recall or a batch-level return requested by us, reasonable pre-approved return transport costs will be borne by us and will not be subject to the ordinary ₹500 reimbursement cap.
A recall, corrective action or safety notice is not limited by the ordinary warranty claim process.
Part B
Returns and delivery discrepancies
The Portal is intended for wholesale and B2B ordering. Orders are therefore generally final after approval and cannot be returned merely because:
Returns are accepted only in the circumstances stated in this Policy, our Terms & Conditions or applicable law.
A Product with an eligible manufacturing defect may be returned under the warranty procedure in Part A.
Where we dispatch a Product that differs from the approved order, including an incorrect:
you may submit a return or correction request.
The discrepancy should ordinarily be reported within three Working Days after receipt.
Visible damage to a carton, seal or consignment should be:
A shortage or discrepancy that could not reasonably be identified from the external condition of the consignment should be reported within seven Working Days after delivery.
You should provide:
An unpacking video is useful evidence but is not the only form of evidence that may be considered.
Responsibility for transit loss or damage will be determined according to:
Nothing in this Policy excludes our responsibility for:
Unless required by applicable law or otherwise agreed by us, returns are not accepted for:
Fire, burning, overheating or melting claims will be handled under Clause 3 and are not automatically rejected merely because such damage is present.
Submit the return request through the Portal or customer support with:
We will aim to acknowledge the request within five Working Days.
We will aim to provide a substantive decision within ten Working Days after receiving complete information.
Where physical inspection is necessary, the inspection timeline under Clause 6.2 will apply.
Do not return a Product without our return authorisation or written instructions.
Unauthorised freight-on-delivery consignments may be refused.
Unless different instructions are given, authorised returns should be sent to:
Marine Switchgear Private Limited
C-108, Sector 2
Bawana Industrial Area
Delhi – 110039
Attention: Returns & Warranty Claims
Reference: Invoice number and return authorisation reference
Products must be packaged reasonably and securely to prevent avoidable damage.
Where you independently select the return transporter, you are responsible for damage caused by inadequate return packaging or an unreasonable transport method.
Where we arrange the reverse pickup, responsibility for the authorised return transit will be determined according to the condition of the Product at handover and the conduct of the reverse-logistics provider.
For an accepted individual warranty or eligible return claim, we may:
Transport charges above ₹500 require prior written approval.
The ₹500 cap does not apply to:
Where a returned Product is found ineligible, we will notify you and provide available options.
You must arrange collection or authorise return transport within thirty days.
We may issue at least two written notices before taking further action.
Where the Product remains uncollected after the notice period, we may:
A Product connected with a safety incident, legal dispute, regulatory investigation or material evidentiary issue will not be disposed of until preservation is no longer reasonably necessary.
Part C
Refunds and Customer Credit
A refund may be issued where:
The refundable amount for accepted units will ordinarily include:
subject to applicable GST treatment, Input Tax Credit requirements, credit-note requirements and legal restrictions.
Where only some units are eligible, the refund will be calculated for the accepted quantity only.
The refund may be adjusted to reflect:
Any adjustment will be explained in the refund statement.
Where an Order Confirmation Amount or similar advance has been collected, its refund will be governed by:
The Order Confirmation Amount should not be described as a “verification charge” unless it is genuinely a separate disclosed fee for verification.
Unless additional verification or physical inspection is required, we will aim to initiate an approved refund within the following periods:
Within five to seven Working Days after approval.
Within three to five Working Days after cancellation is confirmed, subject to the Terms & Conditions.
Within five to seven Working Days after cancellation is accepted, subject to applicable deductions under the Terms & Conditions.
Within five to seven Working Days after cancellation.
The timeline may depend on the payment gateway, bank or payment provider. Where we must initiate the refund, we will do so after the transaction is verified.
Where a refund depends on physical inspection, the refund-initiation period begins after the claim has been approved following inspection.
After initiation, the receiving bank or payment provider may require additional time to credit the amount.
Refunds will ordinarily be sent to the original payment method.
Where refund to the original method is not possible, we may refund to a verified bank account belonging to:
We may request:
Refunds are made in Indian Rupees unless otherwise expressly agreed.
We will provide a refund confirmation or reference number through:
At your written request and subject to our approval, an approved monetary refund may instead be placed in your Portal account as a Customer Credit Balance.
Unless a longer period is expressly stated, the Customer Credit Balance may be used against eligible future orders for twelve months from issuance.
A Customer Credit Balance is a commercial account facility and is separate from any statutory GST credit note required for the underlying transaction.
The Customer Credit Balance:
Where you owe us an undisputed amount that is overdue and payable, we may exercise a contractual right of set-off by adjusting an approved refund against that outstanding amount.
We will provide:
The notice will ordinarily be given at least three Working Days before adjustment.
You may submit a reasoned objection during the notice period.
An objection will be reviewed but will not prevent adjustment against an amount that is demonstrably due, overdue and undisputed.
After adjustment, we will issue a statement showing:
For a refund exceeding ₹1,00,000, we may conduct proportionate verification of:
Tax or TDS documents will be requested only where relevant to the particular transaction.
We will not ordinarily request unrelated personal documents merely because the refund exceeds the threshold.
Where complete verification is promptly provided, additional verification should not ordinarily delay initiation by more than five Working Days.
Payment-gateway charges will not ordinarily be deducted where the refund results from:
For a voluntary customer-requested cancellation, an actual payment-gateway charge may be deducted only where:
No arbitrary or estimated gateway fee will be deducted.
Where required and permitted under applicable GST law, we may issue a GST credit note for:
A GST credit note that is intended to reduce our output-tax liability will be reported within the statutory deadline and subject to applicable conditions.
Where you have claimed Input Tax Credit corresponding to an amount adjusted through a GST credit note, you must make any reversal or adjustment required under applicable law.
We may request reasonable confirmation of the necessary adjustment.
Where the statutory period or conditions for reducing output tax are not available, we may issue:
as appropriate.
The accounting and tax treatment may differ from a GST credit note.
Expiry of the statutory GST adjustment period does not, by itself, mean that the commercial value of the GST component is automatically forfeited.
The final treatment will depend on:
Where a refund has not been credited within fifteen Working Days after we confirm initiation, contact us with:
Where the bank or payment provider rejects or reverses a refund because of:
we will notify you and request verified replacement instructions.
Unless required by applicable law or expressly agreed in writing, refunds do not carry interest merely because time elapsed between payment and refund.
This does not restrict any statutory remedy for an unreasonable or unlawful delay.
Part D
General conditions
A grievance concerning a warranty, return or refund decision may be submitted to:
Authorised Grievance Officer
Marine Switchgear Private Limited
Phone
08068863181Address
C-108, Sector 2, Bawana Industrial Area, Delhi – 110039
We aim to:
Ordinary order or support queries
Phone
08068863181Subject to Clause 23.4, our maximum contractual liability for an accepted warranty, return or refund claim under this Policy will ordinarily not exceed:
Subject to Clause 23.4, we are not liable under this contractual Policy for indirect, incidental, special or consequential losses, including:
Installation, removal, reinstallation, rewiring or professional labour expenses are excluded unless:
Nothing in this Policy excludes or limits liability for:
You must:
Any warranty, refund or replacement promise offered by you beyond this Policy is your own commercial commitment unless we have expressly approved it in writing.
You must not represent that:
The version of this Policy in force on the Invoice date will ordinarily apply to the relevant purchase.
A later amendment will not reduce a warranty or remedy already expressly granted for an earlier purchase.
A later safety instruction, recall notice or legally required change may apply immediately where necessary to protect persons, property or legal compliance.
We may update this Policy to reflect:
The updated version will be published at: https://3gee.in/warranty
The updated version number and effective date will be displayed prominently.
This Policy is governed by the laws of India.
Subject to any mandatory legal right to approach another competent forum, disputes arising from this Policy will be subject to the jurisdiction of the competent courts and tribunals at Delhi.
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
The invalid provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.
A delay or failure by us to enforce a provision on one occasion does not waive our right to enforce that provision or another provision later.
Any waiver must be expressly confirmed in writing by an authorised representative.
This Policy is issued in English.
A Hindi or other translated version may be provided for convenience. Where legally permissible and where an inconsistency exists, the English version will prevail.
